Last updated October 9, 2026. How billing errors and refund requests are handled for HomeSignal Development Activity subscriptions.
This policy applies to paid subscriptions to HomeSignal Development Activity ($79 per month, 100 new reports each month). Free evaluation reports are not charged.
If you have a billing error, a duplicate charge, or another reason to request a refund, email hello@homesignal.net with your account email and the charge in question. We will respond and review each request based on the circumstances and applicable law.
Approved refunds are returned to the original payment method through the payment provider that processed the charge. Timing depends on that provider and your bank or card issuer.
You can cancel your subscription at any time. Cancelling prevents the next renewal charge, and paid access continues through the end of the billing period already paid. Cancelling does not by itself refund a charge that was already made; to request a refund, contact us as described above. See the Terms of Service.
Nothing in this policy limits any rights you have under applicable law that cannot be waived.
hello@homesignal.net or the contact page. See also our Privacy Notice.